Welcome to branddesignexperts.co.uk. The following are the Terms and Conditions that govern the use of branddesignexperts.co.uk.
When you place an order at branddesignexperts.co.uk, you accept all of the Terms and Conditions expressly set out below and those incorporated by reference. As part of accepting the Terms and Conditions you are also accepting the Privacy Statement. The Privacy Statement reflects our efforts to protect your contact information. We strongly recommend that, as you read the Terms and Conditions, you also access and read the linked information, as they contain further terms and conditions that apply to you as a branddesignexperts.co.uk user.
By visiting or using services of the site, you expressly agree to be bound by these terms and to adhere to such Terms and Conditions and all applicable laws and regulations governing this website.
If you break these Terms and Conditions, branddesignexperts.co.uk reserves the right to prevent your future use of this website, cancel your order, and/or take appropriate legal action and remedies available against you.
This User Agreement is effective on April 30th 2007 for new users visiting the site or making an order, and is otherwise effective on April 30th 2007 for all users registered prior to 30th April 2007.
However, we may amend these Terms and Conditions at any time that will apply to future visitors or those making orders. We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. The revised version of this Agreement is automatically effective immediately for new visitors or those making orders. Your continued use of the services provided by the site will constitute your acceptance of the revised Agreement. If you do not agree with the terms of this Agreement or any revised version of this Agreement, simply discontinue using the services of the Site. A "user" is defined as any person accessing any page on our site and affiliate sites either as a member or non-member, and applies to anyone making an order or not making an order.
This Agreement incorporates by reference the following policies and documents also found on this Site:
First and the foremost important thing to making an order, is you agree to accept all the terms and conditions of branddesignexperts.co.uk. You may only use the services we provide if you can legally enter into and form binding contracts. If you do not qualify, please do not use the services.
Things we restrict to Users:
(a) Illegal Activity: You cannot: 1. Register under any false details as regards your registration information or register/use any invalid or unauthorized credit card; 2. Post any false, inaccurate, misleading, defamatory, or libelous content (including personal information);
(b) You may not display or print the Web Site and in no event may you broadcast, circulate, distribute, download, perform, publish, rent, reproduce, sell, store, transmit or create decorative, creative works from the Web Site.
(c) Other Restricted Contents
Without limiting the foregoing, you agree not to transmit, distribute, post, communicate or store information or other material on, to or through the Web Site that:
1. Is patently offensive to the online community, such as User Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual; could be harmful to minors;
2. That harasses or advocates harassment of another person;
3. Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
4. Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
5. Is copyrighted, unless you are the copyright owner.
Violations of these Terms and Conditions
Violations of these Terms and Conditions, including unauthorized use of the Site, may be investigated and appropriate legal action may be taken, including without limitation to civil, criminal and injunctive redress.
Without limiting our other remedies, we may limit your activity on the Site, immediately issue a warning, suspend or terminate your user registration and refuse to provide our services to you and take technical and legal steps to keep users off the Site without notice to you if branddesignexperts.co.uk believes that
(a) You breach this agreement or any document it incorporates by reference;
(b) You are unwilling to cooperate with our investigation of a complaint or reported violation;
(c) We are unable to verify or authenticate any information you provide; or
(d) We believe your conduct may cause legal liability for you, for other members, or for branddesignexperts.co.uk. We also reserve the right to cancel orders. Full refund will be given in this case. You agree that monetary damages may not provide a sufficient remedy to branddesignexperts.co.uk for violations of these Terms and you consent to injunctive or other equitable relief for such violations.
You encounter no fees in being a "user" of this site. You are only liable to pay when you have chosen a package and placed an order. If payment is not made, we reserve the right to cancel the order without letting you know. If payment is made, we will happily begin your logo order. The deadline dates indicated on the site are intended to help branddesignexperts.co.uk and the users expect when the logo package will be delivered to the user. In the event that you would like to switch your package then there will be an admin fee of £19 that will be charged.
No claim in any form, monetary or non-monetary, can be made against branddesignexperts.co.uk (including its parent, subsidiaries, affiliates, officers, owners, directors, attorneys, agents and employees) if the deadline date is not reached in time.
Delivery of services:
By placing an order on our site you are agreeing to the following terms. The turnaround delivery times on our site is an expected delivery time only. Although experience suggests the expected delivery time is very accurate, it is not, however, guaranteed that the delivery time will be always be met. Design delivery can take up to 7 days. You are fully aware of the delivery time terms set out here and therefore no chargeback claims can be awarded in any circumstances until the 7 day period has fully elapsed.
Customer care rights:
We aim to reply to all emails within 24 hours. However, you are fully aware that by placing an order on our site does not guarantee that any of your emails will be answered within 24 hours. Your order guarantees you the right to receive any email reply within 72 hours. You are fully aware of your customer care rights set out here and therefore no chargeback claims can be awarded in the event of an unanswered email in any circumstances until the 72 hour period has fully elapsed.
Redraw and revision rights:
Any order is entitled to unlimited redraws and revisions for a period of 14 days from receiving the first draft of designs. Experience has shown that in nearly all cases a customer has been fully satisfied within a 14 day period.
We have a 100 percent money back guarantee policy. This means if you are not satisfied after placing and paying for your order, you can request a refund of what you paid. We wish to make refunds as soon as they are requested. The refund, however, may take up to 30 days to process. No refund is available for design firms or for those who order our design services on behalf of another entity. You shall forfeit the right to a refund if you ask for revisions and /or receive the final file of your services.
Also, if you're brief changes or you alter your requirements after we have presented you with the initial drafts or revised options, there will be no refund made or you forfeit your claim to any refund whatsoever.
In case of an 'Unlimited Offerings' package, unlimited refers to the number of initial drafts that you ask for based on a specific brief. We usually present around 15 or more designs in case of the unlimited design package.
Once you ask for revisions in the initial draft then, it will be our endeavor to provide you with the final design at the very earliest.
If after the revisions have been presented to you, if you ask for a fresh set of options and /or modify the brief then, that shall be considered as a new order and will have to be paid for additionally. The final file is the high resolution file we send at the end of the revision process.
If request for refund is made before the order delivery, you would be eligible for Full Refund (less 10% service & processing fee).If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible 33% refund (less 10% service & processing fee).
No refund request will be entertained after 120 hours of your initial design delivery, however since we believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
All refund requests should be communicated to the support department.
Branddesignexperts.co.uk, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.
How to claim your refund:
Client may request a refund by completing the Refund Request form which will be provided to the Customer upon request. After the refund, your design rights would be obtained by Branddesignexperts.co.uk and you would not be able to display any version of the design sent by branddesignexperts.co.uk.
Let us also specify that:
Since the design rights would now be transferred to the company, you agree that you will have no right (direct or indirect) to use any response or other content, work product or media, nor will you have any ownership interest in or to the same.
If you have any questions or concerns about our Refund Policy, please contact us:
Phone: 020 70 60 70 55
Start Live Chat (Link to live chat)
No charge back can be claimed until 10 days from placing the order.
You shall have 30 days to respond to each response sent to you. If after 30 days you have failed to respond, branddesignexperts.co.uk will assume that your project is complete and the project shall be deemed completed. At such time, branddesignexperts.co.uk will have no further obligation to you, and you will pay branddesignexperts.co.uk pursuant to the provisions of these Terms and Conditions. Notwithstanding the foregoing, branddesignexperts.co.uk com reserves the right, in its sole discretion, to terminate your access to all or a portion of the Service, at any time, with or without notice. In the event of such termination, branddesignexperts.co.uk will determine, in its sole discretion, whether you are entitled to any refund.
Branddesignexperts.co.uk and all its associates do not guarantee continuous, uninterrupted or secure access to our services, and operation of the site may be interfered with by numerous factors outside of our control. Branddesignexperts.co.uk makes no warranty with respect to its software, the services it provides, linked content and we expressly disclaim all such warranties. We cannot ensure that files you download from the site will be free of viruses or contamination or destructive features. Branddesignexperts.co.uk provides the site and services on an "as is" basis and "as available" basis without any warranties of any kind and to the extent permissible by law. We exclude all implied warranties, including also any implied warranties of merchantability and fitness for a particular purpose, conditions or other terms, whether implied by statute or otherwise, including without limitation any terms as to skill and care or timeliness of performance. Some jurisdictions do not allow the disclaimer of implied warranties, so the foregoing disclaimer may not apply to you.
Limitation of Liability:
Branddesignexperts.co.uk (including its parent, subsidiaries, affiliates, officers, owners, directors, attorneys, agents and employees) will not be liable for any other users' actions or design set of logos given to the user. "Liable" means Branddesignexperts.co.uk will not be held liable for any claim made against it expressed in any form or way (this includes but is not limited to claims on grounds of any economic losses, any loss of goodwill or reputation, or any special, indirect, consequential, incidental, exemplary damages.
Branddesignexperts.co.uk delivers services on best attempt to satisfy each customer. If the customer is unsatisfied then the customer may request full refund only, no action, matter or claim can be taken further against branddesignexperts.co.uk in anyway or form. It is impossible for each designer to know the copyright associated with each logo in the world, thus it is the sole responsibility of the person making the order with branddesignexperts.co.uk to adhere to copyright laws. No claim on reasons of copyright can be made against branddesignexperts.co.uk by anyone or any organisation on any reasons associated with the services we deliver to our customers (this includes but is not limited to claims on its similarity to other designs or its breach of copyright laws).
Though we use several techniques to verify the information provided by users is accurate, user verification on the Internet is not an easy task. So we cannot and do not confirm the purported identity of users or the validity of the information which users post to the Site. We request you to please use caution, common sense, and practice safe trading when using the Site. We (including our parent, subsidiaries, affiliates, officers, owners, directors, agents and employees) also have no liability of any sort (including liability for negligence) for the wrongful acts of its users in accordance with the terms and conditions and for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.
In the event that you have any right, claim or action against any other user arising from that user's use of the Site, you agree to pursue such right, claim or action independently of and without recourse to us, and you release branddesignexperts.co.uk (including its parent, subsidiaries, affiliates, officers, owners, directors, agents and employees) from all claims, liability, damages, losses, costs and expenses, including legal fees, known and unknown, arising from or in any way connected with such right, claim or action.
To enable branddesignexperts.co.uk to use your information, you grant us a non-exclusive, world-wide, perpetual, irrevocable, royalty-free, sub licensable (through multiple tiers) licence to exercise the copyright, trade mark, publicity, and database rights you have in your information, in any media now known or not currently known. You also waive all moral rights you have in your information to the fullest extent permitted by law. We will provide you with the opportunity to receive any promotional mails and unsubscribe thereafter at anytime suitable to you.
Access and Interference:
You agree that you will not use any robot, spider or other automatic device, process or means to access the Site. Nor shall you use any manual process to monitor or copy our web pages or the content contained thereon or for any other unauthorized purpose without our prior expressed written permission. You agree that you will not use any device, software or routine that interferes with the proper working of the Site nor shall you attempt to interfere with the proper working of the Site. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on our infrastructure. You agree that you will not copy, reproduce, alter, modify, create derivative works, or publicly display any content in any way, form, detail or design from the Site without the prior expressed written permission of branddesignexperts.co.uk and the third party, as applicable. We reserve the right to take legal action if this is found to be the case.
You agree to indemnify and hold branddesignexperts.co.uk (and its parent, subsidiaries, affiliates, officers, owners, directors, attorneys, agents and employees), harmless against any loss, claim or demand, liability, costs and expenses (including reasonable attorneys' fees), made by any user or third party due to or arising out of your actions or omissions on this site or your violation of any law or the rights of a third party.
You and branddesignexperts.co.uk are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Except as explicitly stated otherwise, all notices shall be sent to the email addresses you provide to branddesignexperts.co.uk during the registration process. Notice shall be deemed given 24 hours after email is sent, unless we are notified that the email address is invalid.
Disputes between you and branddesignexperts.co.uk regarding our services may be reported to info@ branddesignexperts.co.uk. Our goal is to provide you with a neutral and cost effective means of resolving the dispute quickly. We strongly encourage you to first contact us directly to seek a resolution, before resorting to other alternatives. We encourage you to report all disputes between users to your local law enforcement body.
You acknowledge and agree that our patents, trademarks, trade names, service marks, copyrights and other intellectual property is and shall remain our sole property, and nothing in this agreement shall confer in you any right of ownership or license rights in our Intellectual Property.
The software and the Site, including without limitation all text, graphics, logos, buttons, icons, images, audio clips, and computer programs, are the property of branddesignexperts.co.uk or its suppliers, and are protected by U.S. and international copyright, trademark and other laws. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the site is strictly prohibited. We reserve the right, and will certainly, take legal action if this is found to be the case.
We may, also in our sole discretion, decide to terminate a user's rights to use or access to the site prior to that time if we believe that an alleged infringement has occurred.
If any provision of this User Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforceable. You agree that branddesignexperts.co.uk may automatically assign this User Agreement and all incorporated agreements in our sole discretion, to a third party in the event of a merger or acquisition or any other event. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section. Our failure to act with respect to a breach by you or others does not waive our right to act with respect to subsequent or similar breaches.
This User Agreement sets forth the entire understanding and agreement between us with respect to its subject matter. No oral explanation or oral information given by any party shall alter the interpretation of this User Agreement.